EXCHANGE & RETURNS
We do not issue refunds, but we do offer exchanges for other items or store credit.
All our wooden furniture is handmade and often made from recycled wood. Therefore, there may be variations in wood shades, wood grain, colors, and knots. This is not considered a defect in the product and therefore does not qualify for a valid complaint.  

EXCHANGE & RETURNS FOR ONLINE PURCHASES
For purchases made in the webshop, there is a 14-day right of withdrawal: No78 will refund the entire amount paid by the customer, including No78's shipping costs, etc. However, you may be charged for your own shipping costs in connection with returning the item.
The money will only be debited from the customer's account once delivery has been agreed upon or the item has been shipped. The right of return does NOT apply to special orders, which cannot be cancelled or returned once the order has been placed.